Ring in the Shop

JM® Care Plan

Now you can offer protection against wear and tear at the time of purchase.

 

Get started

Coverage that keeps you connected

JM® Care Plan helps you stay connected with your customers. This specialized service contract is available at the time of purchase and easily integrated into select POS systems, offers extended coverage beyond traditional warranties.

What’s covered

Our coverage includes normal wear and tear and accidental damage. It compliments most jewelry insurance policies, which typically cover loss and theft.*

Plan Options

  • Jewelry: Lifetime or 3-Year Plan

  • Watches: 3-Year Plan

*Please review your terms and conditions to understand the specific coverage provided by your policy.

Inspecting Jewelry
Rings

  • Rhodium plating

  • Replacement of cracked or chipped stones including center stone

  • Repair of broken, bent, or worn prongs

  • Ring re-sizing

  • Refinishing and polishing

  • And more

Bride putting on a Bracelet
Bracelets

  • Broken clasps

  • Knotted or kinked

  • Pearl restringing

  • Chain braiding/soldering

  • Hinge pin

  • Stone tightening

  • Polishing and refinishing

Pearl Bracelet
Necklaces / pearls

  • Broken clasps

  • Knotted or kinked

  • Pearl restringing

  • Chain braiding/soldering

  • Rhodium plating

  • Basic chain repair

  • Polishing and refinishing

Bride showing her earring
Earrings

  • Broken earring backs

  • Broken posts

  • Rhodium plating

  • Tightening stone

  • Polishing and refinishing

Rings and a Watch
Watches

  • Mechanism failure

  • Chipped or scratched crystal

  • Case or bezel damage

  • Accidental water damage

  • Leather strap replacement or bracelet polishing

  • Battery replacement

1 / 1

Amplifying revenue for the jewelry retailer

Working with Jewelers

Jewelers Mutual proudly works with 750+ jewelers to distribute JM Care Plan and has reinvested more than $53 million in sales and claims reimbursement back to participating jewelers.

750+

jewelers

$53M+

in sales

How to get started

 

1

Sign-Up

Talk to our team to explore JM Care Plan benefits and get signed up.

2

Set Up

Easily integrate with popular POS systems, access API documentation for setup, use the Zing® platform to manually upload sales and claims.

3

Training and Resources

Learn sales best practices, team training, and ongoing support from your dedicated JM team member

4

Start Selling

Claims handling that puts you in control

When a customer has a claim, you file it on their behalf. JM Care Plan puts you in control, whether that means handling repairs and replacements or using a repair center. The process is simple and seamless: You guide the customer through each step for a hassle-free experience.

Choose your repair experience:
In-house repairs
  • Repairs and replacements are handled by you and your goldsmiths
  • You agree to pricing and service standards
  • Digital invoicing and payment processes
Authorized repair centers
  • Multiple repair facility options available nationwide
  • High quality of service and craftsmanship with a fast turn around time
  • Easy process for reporting and shipping items

Explore JM Care Plan Repair Centers

Boosting revenue at retail

“JM Care Plan has allowed us to add significant revenue and income to our bottom line each month, plain and simple. The program has grown to be one of our larger sales divisions within our organization.”
 

Joseph Corey, Days Jewelers

 

Let’s find your perfect fit

Forget one-size-fits-all. Get expert guidance building a program crafted just for you. 

Captcha*

Seamless API integration

Integrate our solutions into your existing systems with ease, enabling real-time data synchronization and streamlined operations.

 

Learn more