Share Your Concerns

Share Your Concerns

Share Your Concerns


(Updated 10/07/2016)
 

Your satisfaction is very important to us. Jewelers Mutual Insurance Company (Jewelers Mutual) wants to hear from our customers who are not completely satisfied with the products or services they receive from us.  If you are not satisfied with our products or services, please follow the steps below.
 

STEP ONE:   Contact Us

In most circumstances, a complaint can be resolved by simply sharing it with the individual that has been working with you. If you don’t have their contact information, you may call 1-800-558-6411 and we will put you in touch with the individual or their manager.   
 

STEP TWO:  Contact the Consumer Affairs Office at Jewelers Mutual

If you are not satisfied with the outcome of the previous step, bring your complaint to the attention of our Consumer Affairs Office at:

Jewelers Mutual
ATTN:  Consumer Affairs Office
24 Jewelers Park Drive
Neenah, WI, 54957
1-800-558-6411
 

STEP THREE:  Contact an Outside Organization for Assistance

If we have been unable to resolve your complaint to your satisfaction and you wish to pursue the matter further, you may contact the following: